How do I order online?
Once
you've done your shopping, checking out is easy and fast! You can always view
what you've purchased by clicking the shopping bag icon at the top of the page.
Once you are ready to check out, click on the shopping back icon to
place your order. If you have questions, please contact
Customer Service.
What are my payment options?
We accept
MasterCard, VISA, American Express, Discover and PayPal. Orders are billed as
they are placed.
Can I place an order by phone, fax or mail?
In order to get the
best service, we encourage you to place your order online. We understand,
however, that this is not always an option. In this case, you may either
contact Customer Care or download an order form and send via email to
orders@cherrylou.com or
fax to 888-559-9693.
Can I change an order after it is placed?
Once an order is
submitted, it cannot be changed online. Please contact Customer Care if you need
to modify your order.
What if I have an out of stock item in my
order?
Although we make
every effort to keep sufficient stock of the items listed on our site, occasionally we do sell out of certain products. If this is the case,
the website will show the expected ship date. At this time, we do not allow
orders to be placed on out-of-stock items. You can check back for "in
stock" status and then place your order.
Can I purchase a gift certificate online?
Currently, we do
not offer gift certificates online, but we are working diligently to give you
this option soon. Stay tuned for details!
If an item I purchased goes on ,
do I get a price adjustment?
We do not offer
price adjustments.
What is the status of my order?
You will receive an
order confirmation once your order has been placed. A shipping confirmation
e-mail will be sent once your order has been shipped. This confirmation will
include the tracking/confirmation number for your package. You can always
contact Customer Care to check the status of an order. However, please allow 3 to 5
business days from the date your order leaves our warehouse before contacting
Customer Care.
How is s tax calculated?
The s tax is
calculated based on the location of the "Ship To" address.
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